Communication

At Blossom & Thrive, we believe that consistent, respectful communication is essential to a strong therapeutic relationship. We are committed to staying connected with families and collaborating as a team to support your child’s growth, progress, and well-being. These communication guidelines help ensure clarity, protect confidentiality, and promote efficient, high-quality care for every family we serve.

Session Communication

We encourage parents and caregivers to model open advocacy during sessions. If you ever have questions about a therapeutic activity or approach, please ask your child’s therapist directly. Your insight matters, and immediate, transparent communication allows us to tailor care in a way that honors your child’s individual needs.

Updates & Check-Ins

Brief updates may be shared at the end of each session as time allows. If you would like a more in-depth discussion about progress, concerns, or changes in your child’s routine, please let us know so we can schedule a dedicated check-in. These conversations help us adjust goals, provide resources, and ensure we’re all working together to support your child effectively.

Collaboration with Other Professionals

If your child receives services from other professionals—such as early intervention providers, speech therapists, school staff, or medical specialists—we are happy to collaborate. With your written consent, we can share progress reports, coordinate care plans, and participate in team meetings to ensure your child receives cohesive, well-rounded support.

Electronic Communication

We understand that texting and email are convenient ways to stay in touch; however, please note that we cannot guarantee the confidentiality of communication via electronic media.
    •    You may use text or email to notify us of cancellations, reschedule appointments, or ask brief, non-sensitive questions.
    •    We ask that you do not use electronic communication to share sensitive personal information or request assistance with emergencies.
    •    While we strive to reply promptly, immediate responses are not guaranteed. Please indicate the urgency of your message if applicable.

Preferred Correspondence

To maintain a streamlined and efficient workflow, we request that non-urgent communication be sent via email or text, which typically allows for the fastest response.
Due to the nature of our therapists’ schedules and back-to-back client sessions, voicemail messages may receive delayed responses. Written messages allow us to prioritize your needs effectively and respond with care and clarity.

Telephone Accessibility

If you need to speak with your therapist by phone, please leave a voicemail.
    •    Your therapist will return your call within 24 business hours whenever possible.
    •    Face-to-face communication is always preferred for sensitive or complex topics, and we are happy to set aside time when needed.
    •    In the event of a true emergency, please contact 911 or go to your nearest emergency room.